Shipping policy

Thank you for visiting and shopping at Auric Terra. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.  

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We strive to provide the most reliable shipping options for our premium botanical products.  

Standard Shipping: 10-15 business days (Estimated)

Expedited Shipping: 7-12 business days (Estimated)

Note: Delivery delays can occasionally occur due to extreme weather, carrier issues, or customs processing.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties, and Taxes (DDP)
To provide you with a seamless and premium shopping experience, all standard and expedited orders are shipped DDP (Delivered Duty Paid). This means Auric Terra covers all necessary customs duties, taxes, and import fees upfront. The price you see at checkout is the final price—there will be no surprise charges, hidden fees.

5. Damages
Auric Terra takes great care in packaging our products. However, we are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Contact Us
If you have any questions about our Shipping Policy, or if you need assistance tracking your order, please contact us at contact@auricterra.com.